FreeStyle Libre 2 app

I receive an App Permission Required message for Bluetooth®, what does this mean and what should I do?

If you receive an App Permission message asking you to enable Bluetooth® you will need to turn ON Bluetooth® access for the FreeStyle Libre 2 app§. iOS: Go to your phone settings, select the FreeStyle Libre 2 app§, and enable Bluetoo...

I received a Please Wait message after my sensor warmup time has completed, what does this mean and what should I do?

If you receive a Please Wait message, this means that the app§ is waiting to receive the first glucose reading from the Sensor. This usually takes less than 60 seconds. You should tap the OK button and you will receive your first glucose...

I received a Bluetooth Off message, what does this mean and what should I do?

If you receive the Bluetooth® Off message, this means that the Bluetooth® setting on your phone is turned off. Users should go to their phone settings and enable Bluetooth®. ®The Bluetooth® word mark and logos are registered trademark...

I received a Signal Loss message, what does this mean and what should I do?

When you receive a Signal Loss message, this means that the Sensor has not automatically communicated with the FreeStyle Libre 2 app§ in the last 5 minutes. You should make sure your phone is within 6 meters (20ft) of the Sensor. Try s...

Are the real-time glucose values captured on the graphs in the FreeStyle Libre 2 app§ displayed minute by minute or in 15-minute internals?

The graphs are representative of 15-minute intervals. User’s will see their real-time glucose readings update minute by minute on their Home Screen. §The FreeStyle Libre 2 app and the FreeStyle Libre 2 reader have similar but not ident...

Can I delete a note from the Logbook?

Yes. Users can delete any notes logged in the Logbook. For notes associated with a scanned glucose result: The note will be deleted, however, the scanned glucose result will continue to display in the logbook. For notes associated ...

Can I edit a Note from the Home Screen?

Yes, users can edit a note on the Home Screen by tapping on the Edit Note button, selecting the note, and tapping on the ‘pencil’ icon to adjust any previously captured information. The Edit Note button will display on the home screen on...

What information is captured in the Logbook?

The Logbook will display the following information: Notes Food Rapid-Acting Insulin Long-Acting Insulin Exercise Comments Glucose values captured via a scan. Note: The Logbook only displays scanned glucose values. Users who like to ...

How does Text to Speech work with the FreeStyle Libre 2 app§ v2.10.1 and v2.10.2?

For users who rely on text to speech with the FreeStyle Libre 2 app§, scanning the sensor or tapping the glucose banner on the home screen will read out the following: Numeric value and unit of measure of the glucose reading Directi...

What should I do if I am running an operating system or using a phone that is not listed on the Compatibility Guide?

If you are using an operating system or phone that isn’t listed on the Compatibility Guide, it’s important to note that some functionality, such as glucose alarms≠ and data sharing, may not work on phones that have not been evaluated or ...

I have the FreeStyle LibreLink app× and FreeStyle Libre 2 app§ installed on my phone and when I scan my sensor, I receive a pop-up message asking me to choose between the FreeStyle LibreLink app× or FreeStyle Libre 2 app§. Which app should I select?

If you have both the FreeStyle LibreLink app× and FreeStyle Libre 2 app§ installed on your phone, you will need to select the app that you are using with your Sensor. If you happen to select the wrong app, you will receive the following...

Does the FreeStyle Libre 2 app§ use the Nearby Devices permission to determine my location?

No. The FreeStyle Libre 2 app§ does not use the Nearby Devices permission to determine or track your location. It is only used to maintain a Bluetooth® connection to your sensor. §The FreeStyle Libre 2 app and the FreeStyle Libre 2 re...

What is the Nearby Devices Permission for Android 12 or higher?

The Nearby Device permission allows an app to find, connect to and determine the relative position of nearby devices by using Bluetooth®. This permission is important to always have turned ON for the FreeStyle Libre 2 app§ to ensure the...

Are there any updated App Permissions for Android Users?

Yes. There are updated App Permission for Android Users running Android 12 or higher and Android 13 or higher. Android 12: New users: Users will see the Nearby Device permission during onboarding Existing users: Users who upda...

How can iOS users enable Time Sensitive Notifications if they use the Focus mode feature?

You can enable Time Sensitive Notifications by following the steps below: Go to Settings > Focus Select the Focus mode Tap Apps under Allowed Notifications Tap Add App > select the FreeStyle Libre 2 app§ and tap Done Turn on Time Sensit...

Are there any actions users need to take if they use a Focus Mode on their iPhone?

Yes. If you use the Focus mode feature with your iPhone, it’s important to customize each of your Focus modes to allow Time Sensitive Notifications from the FreeStyle Libre 2 app§ by turning the toggle to the ON position. You should also...

Why do I still see Alarms≠ Unavailable when I scan my Sensor to receive a glucose reading?

Your FreeStyle Libre 2 app§ is likely trying to reconnect with the Sensor via Bluetooth®. Scanning the Sensor utilizes your device’s NFC, not Bluetooth®, to get a current glucose reading and this function is independent from your device’...

Are there any changes to the Alarm≠ Push Notifications for users receiving real-time glucose readings?

Yes, for users who are receiving real-time glucose readings, the Alarm≠ push notifications have been updated to include the glucose value that generated the alarm≠ along with the corresponding trend arrow. ≠Notifications will only be ...

If I change or lose my phone mid sensor wear, will my current Sensor continue to stream real-time glucose data to my FreeStyle Libre 2 app§?

Yes. If you change or lose your phone mid Sensor wear, it’s important to log back into your FreeStyle Libre 2 app§ account on the new phone with the same account credentials you used to activate your Sensor. Once logged back into your ac...

Will the app§ alert users that they have a data gap on their graphs?

Yes, the app§ will prompt users once per Sensor whenever a gap > 2 hours appears on the glucose graph. §The FreeStyle Libre 2 app and the FreeStyle Libre 2 reader have similar but not identical features. Finger pricks are required if ...

How does scan to backfill work?

If a user discovers a gap in their glucose data on the graph, they can scan anytime their FreeStyle Libre 2* sensor with the FreeStyle Libre 2 app§ to recover and fill in data from the last 8 hours. *The FreeStyle Libre 2 flash glucos...

What is the Sensor transmission range to receive real-time glucose readings and/or glucose alarms≠?

You must be within 20ft (6 meters) unobstructed. ≠Notifications will only be received when alarms are turned on and the sensor is within 6 meters of the reading device.

Do I need to keep the app§ running in the background and if so, will that drain my phone battery?

Yes, it is required to keep the FreeStyle Libre 2 app§ running in the background when using the alarms≠ functionality and to receive real-time glucose readings. We have not seen a reduction in mobile phone battery life for users receivin...

Can individuals still scan their sensor to receive a glucose reading?

Yes. Scanning the FreeStyle Libre 2* sensor with the FreeStyle Libre 2 app§ is still possible even when the patient is using the app to receive real-time glucose readings. *The FreeStyle Libre 2 flash glucose monitoring system is indi...

Do I still need to scan to start my FreeStyle Libre 2* sensor with the FreeStyle Libre 2 v2.10.1 app§?

Yes, it is still required to scan your sensor when starting a new FreeStyle Libre 2* sensor with the FreeStyle Libre 2 app§. *The FreeStyle Libre 2 flash glucose monitoring system is indicated for measuring interstitial fluid glucose...

Will my sensor still work if I update my OS to a version that meets the minimum operating system requirements listed in the Compatibility Guide mid wear?

Yes. Your sensor will continue to work for the remainder of its wear duration after you update your OS to a version that meets the minimum operating system requirements listed in the Compatibility Guide, which can be found at myfreestyle...

How can I check which operating system is installed on my iPhone?

You can confirm the operating system installed on your iPhone by following the steps below: Tap Settings Tap General Tap About Note the iOS version listed You can check the operating system installed on Android mobile device by follo...

What are the minimum device and operating system requirements for the FreeStyle Libre 2 v2.10.1(Android) and v2.10.2 (iOS) app§?

iOS App§: iPhone 8 and later, running iOS 15.5 or higher Android App§: NFC-enabled smartphones, running Android 8 or higher Users should refer to the Mobile Device and OS Compatibility guide to confirm their phone and ...

How can I tell which version of the FreeStyle Libre 2 app§ is installed on my mobile device?

You can confirm your app§ version by following the steps below: Open the app Tap Menu Tap About Locate Software Full Version §The FreeStyle Libre 2 app and the FreeStyle Libre 2 reader have similar but not identical features. Finger ...