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I have the FreeStyle LibreLink app× and FreeStyle Libre 2 app§ installed on my phone and when I scan my sensor, I receive a pop-up message asking me to choose between the FreeStyle LibreLink app× or FreeStyle Libre 2 app§. Which app should I select?

If you have both the FreeStyle LibreLink app× and FreeStyle Libre 2 app§ installed on your phone, you will need to select the app that you are using with your Sensor.  If you happen to select the wrong app, you will receive the following error message in the app “Scan Error: The smartphone was unable to scan the sensor. Scan the sensor again”.

 

If this occurs, please open the correct app and scan your sensor again.

 

Note: Abbott will be discontinuing the FreeStyle LibreLink app** in Canada on April 30, 2024. The FreeStyle LibreLink app** will no longer be available in the Apple App Store or Google Play Store for download as of April 30, 2024.

 

§The FreeStyle Libre 2 app and the FreeStyle Libre 2 reader have similar but not identical features. Finger pricks are required if glucose readings or alarms do not match symptoms or expectations. The FreeStyle Libre 2 sensor communicates with the FreeStyle Libre 2 reader that started it or the FreeStyle Libre 2 app that started it. The FreeStyle Libre 2 app is only compatible with certain mobile devices and operating systems. Please check the website for more information about device compatibility before using the app. Use of FreeStyle Libre 2 requires registration with LibreView.

×The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check myfreestyle.ca for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.  

**The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check myfreestyle.ca for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.

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IMPORTANT: The information provided is not intended to be used for medical diagnosis or treatment, or as a substitute for professional medical advice. Refer to package insert/label accompanying your product for detailed instructions and indications for use. FreeStyle and related brand marks are trademarks of Abbott in various jurisdictions. The FreeStyle Libre 2 flash glucose monitoring system is indicated for measuring interstitial fluid glucose levels in people aged 4 years and older with diabetes mellitus. Always read and follow the label/insert. The FreeStyle Libre flash glucose monitoring system is indicated for measuring interstitial fluid glucose levels in adults aged 18 years and older with diabetes mellitus. Always read and follow the label/insert.