LibreLinkUp app

What causes glucose alarms to be unavailable with the LibreLinkUp app?

Connections may have the option to use a sensor with both their app* and their reader. If your Connection starts their sensor with their reader**, you will not receive glucose alarms†. You will only receive glucose alarms if they start a...

If I change my LibreView account email, or my Connection changes theirs, will we stay connected?

Yes, you will continue to stay connected even if you or your Connection change your account email addresses.

As a parent/guardian, I used my own email address to create an account for a minor to use a FreeStyle Libre systems/Libre app*. Can I use my same email address to create a LibreLinkUp app account so we can connect?

Yes, you can use the same email address for both apps*†. * The FreeStyle Libre systems apps are only compatible with certain mobile devices and operating systems. Please check the Support section of our website for more information about...

I can’t log into my LibreLinkUp app. Should I reset my password?

Yes, follow these steps to reset your password: 1. Tap the Navigation Menu 2. Tap Get Started 3. Tap Sign In 4. Tap Forgot Password 5. Enter the email address you used to create your account 6. Tap Done 7. Check your email for a...

Do I need to have my LibreLinkUp app open to receive notifications?

No, your LibreLinkUp app* does not need to be open or running to get notifications†‡ if you’ve opened and signed into the app at least once. * Check the support section of www.librelinkup.com for information about mobile device and opera...

Why am I not getting notifications from my LibreLinkUp app?

Check your Notifications Settings screen of your LibreLinkUp app* to make sure Notifications are enabled. It’s easy. 1. Go to your Connection’s glucose graph screen in the app. 2. Tap the Gear icon. 3. Toggle ON to receive notifications ...

When my phone, or my Connection’s phone, isn't connected to the Internet for a while, like on a flight, what will my app and notifications look like once we’re back on the network?

The glucose graph in your LibreLinkUp app* will fill in with the last 12 hours of glucose readings†, and your Logbook will show the last 2 weeks of scans and glucose alarm‡§ events. You will also see the latest notification. * Check the ...

Will I see my Connection’s glucose data each time they scan their sensor?

Yes, each time your Connection successfully scans their FreeStyle Libre systems sensor with their FreeStyle Libre systems app* or Libre app*, you’ll see their glucose data† in your LibreLinkUp app‡.Keep in mind, if your Connection scans ...

When will I begin receiving my Connection’s glucose data after they start a new sensor?

You will begin seeing their glucose data* in your LibreLinkUp app† 60 minutes‡ after they scan a new FreeStyle Libre systems sensor to start it. * The user's device must have internet connectivity for glucose data to automatically upload...

How many people can I follow with my LibreLinkUp app?

You can follow up to twenty (20) FreeStyle Libre systems app* or Libre app* users with your LibreLinkUp app†. The same goes for FreeStyle Libre systems app or Libre app users. They can share glucose data‡ with up to twenty (20) LibreLink...

How do I connect using LibreLinkUp?

Ask the person you want to connect with to send you an invitation from their FreeStyle Libre systems app* or Libre app*. Download the LibreLinkUp app† on your smartphone and accept their invitation, so you can start receiving their gluco...

How does the LibreLinkUp app work?

The person wearing a FreeStyle Libre systems sensor receives glucose data on their FreeStyle Libre systems app* or Libre app*. That data is transmitted† to the LibreView‡ cloud, which sends it to you, the LibreLinkUp app§ user who is con...

How do I get the LibreLinkUp app?

It’s easy. If you're using an Android smartphone, you’ll download the LibreLinkUp app* from the Google Play store. If you have an iPhone, download the LibreLinkUp app from the App Store. * Check the support section of www.librelinkup.co...

What is the LibreLinkUp app?

The LibreLinkUp app† is intended for family, friends, and caregivers of someone with diabetes. It enables them to receive glucose data‡§ and alarms‖¶ from their connection on their smartphone, keeping them in the loop. * The FreeStyle L...