Tandem

Who should I reach out to if I have questions about the FreeStyle Libre 3 Plus sensor connected to the t:slim X2 insulin pump?

For FreeStyle Libre 3 Plus sensor questions, reach out to your Abbott representative or Abbott Customer Service. For questions related to the Tandem t:slim X2 insulin pump, Tandem t:slim mobile app or Control-IQ+ algorithm, reach out to ...

Is training required to use the Tandem t:slim X2 insulin pump with the FreeStyle Libre 3 Plus sensor?

The FreeStyle Libre 3 Plus sensor does not require training. The t:slim X2 User Guide advises users to NOT start using your pump before you have been appropriately trained on its use by a certified trainer or through the training materia...

How does the Tandem AID system user start a FreeStyle Libre 3 Plus sensor?

To start a FreeStyle Libre 3 Plus sensor on the Tandem AID system, users will need to utilize the Tandem t:slim mobile app*. For complete and detailed information on how to start a FreeStyle Libre 3 Plus sensor with the Tandem t:slim X2 ...

Does the Control-IQ+ algorithm use minute to minute data?

The FreeStyle Libre 3 Plus sensor is designed to send glucose data automatically every minute to the Tandem t:slim X2 insulin pump£. The t:slim X2 insulin pump and Tandem t:slim mobile app¥ displays minute to minute glucose readings and ...

Are there any restrictions on where users can place the FreeStyle Libre 3 Plus sensor and insulin pump infusion set?

The FreeStyle Libre 3 Plus sensor kit labeling instructs users to place on the back of upper arm and keep the sensor at least 1 inch from insulin injection sites. The Tandem t:slim X2 User Manual instructs users to wear the pump on the s...

Is the t:slim X2 AID system compatible with both iOS and Android?

Yes, the t:slim X2 AID system works with both iOS and Android platforms. For detailed information related to compatibility, please contact your local Tandem Representative or Tandem Customer support. Important Safety InformationTandem: t...

Will I experience data loss if the FreeStyle Libre 3 Plus and t:slim X2 pump lose connection?

If the pump misses sensor readings for a period of time, you will see three dashes where the sensor reading typically displays on the sensor home screen. The pump will automatically attempt to backfill missing data points when connectivi...

How will a user of the t:slim x2 insulin pump connected to the Freestyle Libre 3 Plus sensor be notified of signal loss?

If the FreeStyle Libre 3 Plus sensor and t:slim X2 insulin pump experience signal loss the user will be notified with a message on the pump screen and on the Tandem t:slim mobile app* screen. *Information on the Tandem t:slim mobile app ...

What is the Bluetooth range between the FreeStyle Libre 3 Plus sensor and t:slim X2 insulin pump?

The Tandem t:slim X2 user manual suggests that Bluetooth range is 20 feet (6 meters) regardless of sensor type/brand. Please refer to your local Tandem representative for additional information regarding Bluetooth range while using the t...

If the Tandem t:slim X2 insulin pump fails can I still receive glucose readings?

No. Since all sensor data is going directly to the pump via Bluetooth, in a failed pump situation individuals using the FreeStyle Libre 3 Plus sensor will not receive glucose readings or alerts from the failed pump. In this case, the use...

How can a user with the Tandem pump and FreeStyle Libre 3 Plus sensor share their glucose data with loved ones? Can they use LibreLinkUp?

LibreLinkUp is not available while connected to a Tandem pump. Users and their caregivers can use the Sugarmate by Tandem app to view CGM sensor data. For questions about the Sugarmate caregiver app, contact support@sugarmate.io. Importa...

Will I be able to connect an existing FreeStyle Libre 3 Plus sensor session to the t:slim X2 insulin pump for the AID solution?

No. The FreeStyle Libre 3 Plus sensor is designed to either connect to the t:slim X2 AID system, or the Libre app*, or the FreeStyle Libre 3 reader£ for the full wear period. Once the FreeStyle Libre 3 Plus sensor has been activated, it ...

How does the FreeStyle Libre 3 Plus sensor function with Tandem's technology to adjust insulin delivery to help prevent highs and lows?

The FreeStyle Libre 3 Plus sensor provides glucose readings every minute via Bluetooth to the t:slim X2 pump£ which uses the Control-IQ+ algorithm to automatically adjust basal insulin rates to avoid hypoglycemia and calculate correction...

Does the Tandem t:slim X2 AID system work with the FreeStyle Libre family of apps or reader?

No. Users must start their FreeStyle Libre 3 Plus sensor with the Tandem t:slim mobile app* to use their sensor with the t:slim AID system. After starting the senor with the Tandem t:slim mobile app, all real-time glucose readings, notif...

Do Tandem t:slim X2 insulin pump and FreeStyle Libre 3 Plus sensor users have to scan their sensor to receive glucose readings?

After an initial scan to connect the sensor, the FreeStyle Libre 3 Plus sensor uses Bluetooth to automatically send glucose data every minute to the Tandem t:slim X2 insulin pump£. £Not applicable to insulin delivery adjustment frequency...

Will the t:slim X2 insulin pump and FreeStyle Libre 3 Plus sensor connected solution be available to people with type 1 diabetes or people with type 2 diabetes, or both?

The connected system offered from Abbott and Tandem is intended for use by people with Type 1 diabetes who are 2 years of age and older and people with Type 2 diabetes ages 18 and older. Important Safety InformationTandem: t:slim X2For f...

Does the FreeStyle Libre 3 Plus sensor come packaged with Tandem's t:slim X2 insulin pump?

No, the FreeStyle Libre 3 Plus sensor is not packaged with Tandem's t: slim X2 insulin pump. They are sold separately. You can purchase them at a participating durable medical equipment (DME) supplier. For a list of participating DMEs*, ...

Will my insurance, including Medicare, cover the cost of Tandem's t:slim X2 insulin pump?

For coverage and cost information for Tandem's t:slim X2 insulin pump, you can contact Tandem's Customer Service at 1-877-801-6901. Important Safety InformationTandem: t:slim X2For full Tandem safety information, please visit www.tandemd...

How much will Tandem's t:slim X2 insulin pump cost?

Where can I purchase Tandem's t:slim X2 pump?

The Tandem's t:slim X2 insulin pump is available at participating durable medical equipment (DME) suppliers and purchasing through Tandem directly. For more information, please call Tandem at 1-877-801-6901 or visit Control-IQ+ Technolog...

Do I need a prescription to obtain the FreeStyle Libre 3 Plus sensor with the Tandem AID system?

Yes, a prescription from a health care provider is required to obtain both the Tandem t:slim X2 insulin pump and the FreeStyle Libre 3 Plus sensor. Important Safety InformationTandem: t:slim X2For full Tandem safety information, please v...

What are the benefits of the Tandem’s collaboration with Abbott Diabetes Care?

By bringing together Abbott’s and Tandem's leadership and expertise, we can provide new ways for people with Type 1 diabetes ages 2 and older, and Type 2 diabetes ages 18 and older, especially those who choose to utilize insulin pumps wi...

Who is Tandem Diabetes Care and what do they do?

Tandem Diabetes Care, Inc. is a medical device company in the field of insulin pumps, headquartered in San Diego, CA. Tandem takes an innovative, user-centric approach to the design, development, and commercialization of products for peo...