Tandem

Who should I reach out to if I have questions about the FreeStyle Libre 2 Plus sensor or the Tandem t:slim pump?

If there is a problem with the FreeStyle Libre 2 Plus sensor (e.g., it fell off), please reach out to Abbott's Customer Care Team at 1-888-963-8038. For questions related to the Tandem t:slim X2 pump, t:connect mobile app* or Control-IQ ...

Are there any restrictions on where users can place the FreeStyle Libre 2 Plus sensor and insulin pump infusion set?

FreeStyle Libre 2 Plus sensor kit labeling instructs users to keep the sensor at least 1 inch from insulin injection site1 and recommended to be worn on the same side of the body2. 1. FreeStyle Libre 2 User's Manual2. Tandem t:slim X2 Us...

Will users experience data loss if the FreeStyle Libre 2 Plus and t:slim x2 pump lose connection?

Yes. The option to scan the sensor to backfill data is not available if the FreeStyle Libre 2 Plus sensor and t:slim X2 insulin pump experience signal loss. Periods of signal loss result in data gaps in the glucose reading graph and repo...

If the FreeStyle Libre 2 Plus sensor and the t:slim X2 insulin pump experience signal loss how will the user be notified?

If the FreeStyle Libre 2 Plus sensor and t:slim X2 insulin pump experience signal loss the user will be notified with a message on the pump screen and app screen. Tandem Diabetes Care, the Tandem logo, Control-IQ and t:slim X2 are either...

Why can't I use the FreeStyle Libre 2 app or reader when integrating my FreeStyle Libre 2 Plus sensor with Tandem's t:slim X2 pump?

The t:connect mobile app* and t:slim X2 insulin pump must be paired prior to starting a FreeStyle Libre 2 Plus sensor session. *The information on the t:connect mobile app display may not be identical to the current status of your pump. ...

Will a user be able to connect an existing FreeStyle Libre 2 Plus sensor to the t:slim X2 insulin pump for the AID integrated solution?

No, it is not possible to connect a FreeStyle Libre 2 Plus sensor, which has already been activated, to the t:slim X2 insulin pump. Once the sensor has been activated with the FreeStyle Libre 2 app, it cannot be switched to a different ...

How will FreeStyle Libre 2 Plus sensor integrate with Tandem's technology to adjust insulin delivery to help prevent highs and lows without predictive alarms?

The FreeStyle Libre 2 Plus sensor provides glucose readings every minute via Bluetooth to the t:slim X2 pump which uses the Control-IQ algorithm to automatically adjust basal insulin rates and help avoid hypoglycemia and calculate correc...

Will Tandem's t:slim X2 insulin pump and FreeStyle Libre 2 Plus sensor users have to scan their sensor to receive glucose readings?

The FreeStyle Libre 2 Plus sensor will send glucose data via Bluetooth automatically every minute* to the Tandem t:slim X2 insulin pump†. * FreeStyle Libre 2 Plus sensor connects via Bluetooth to the Tandem t:slim X2 insulin pump. Glucos...

What is AID? How will the integrated solution between the FreeStyle Libre 2 Plus sensor and Tandem’s closed-loop, automated insulin delivery system work?

AID stands for automated insulin delivery (AID) system. Abbott and Tandem have allowed for an integrated experience between the FreeStyle Libre 2 Plus sensor and Tandem’s closed-loop, automated insulin delivery (AID) system by combining ...

Does the FreeStyle Libre 2 Plus sensor come packaged with Tandem's t:slim X2 insulin pump?

No, the FreeStyle Libre 2 Plus sensor is not packaged with Tandem's t: slim X2 insulin pump. They are sold separately. You can purchase them at a participating durable medical equipment (DME) supplier. For a list of participating DMEs...

Will my insurance, including Medicare, cover the cost of my FreeStyle Libre 2 Plus sensor and Tandem's t:slim X2 AID system?

The FreeStyle Libre 2 Plus sensor is covered by Medicare for those who qualify1 with a prescription. To learn more about coverage and cost for the Tandem t:slim X2 AID system, you can visit https://www.tandemdiabetes.com/getstarted or c...

How much will Tandem's t:slim X2 automated insulin delivery system cost?

To learn more about coverage and cost for the Tandem t:slim X2 AID system, you can visit https://www.tandemdiabetes.com/getstarted or contact Tandem's Customer Service at 1-877-801-6901. Tandem Diabetes Care, the Tandem logo, Control-I...

When will the Tandem t:slim X2 insulin pump integrated AID solution be available with the FreeStyle Libre 3 sensor?

At this time, the Tandem t:slim X2 insulin pump will only work with the FreeStyle Libre 2 Plus sensor. However, Abbott is always innovating and is working on the FreeStyle Libre 3 sensor connecting with Tandem's t:slim X2 insulin pump. ...

Where can I purchase the FreeStyle Libre 2 Plus sensor and Tandem's t:slim X2 pump?

The FreeStyle Libre 2 Plus sensor is available at participating durable medical equipment (DME) suppliers. Please contact the Abbott's Customer Care Team at 1-888-963-8038 for a list of the participating DMEs. You can also purchase the T...

Does a user need a prescription to obtain both the Tandem t:slim X2 insulin pump and the FreeStyle Libre 2 Plus sensor?

Yes, a prescription from your doctor is required to obtain both the Tandem t:slim X2 insulin pump and the FreeStyle Libre 2 Plus sensor. If you already have a FreeStyle Libre 2 prescription, you will need a new prescription for FreeStyle...

Is Abbott partnering with any companies that provide automated insulin delivery systems?

Yes, Abbott has partnered with Tandem allowing for an integrated experience between the FreeStyle Libre 2 Plus sensor with Tandem's closed-loop, automated insulin delivery system by combining our glucose sensing technology with Tandem's ...