It is possible that you are receiving this message if you have not updated to the latest version of the FreeStyle Libre 2 app.
For the best performance, be sure you have version 2.7.5 or higher of the FreeStyle Libre 2 app*.
If the “Scan Error” message continues to appear please complete the online sensor support request form or contact our Customer Care Team at 855-632-8658.
* The FreeStyle Libre 2 app is only compatible with certain mobile devices and operating systems. Please check our compatibility guide for more information about device compatibility before using the app. Use of the FreeStyle Libre 2 app requires registration with LibreView.