If there is a problem with the FreeStyle Libre 2 Plus sensor (e.g., it fell off), please reach out to Abbott's Customer Care Team at 1-888-963-8038.
For questions related to the Tandem t:slim X2 pump, t:connect mobile app* or Control-IQ algorithm, you can contact Tandem's Customer Service at 1-877-801-6901.
*The information on the t:connect mobile app display may not be identical to the current status of your pump. Wireless uploads from the t:connect mobile app to the cloud-based t:connect web application require a compatible phone and an internet or wireless data connection. Uploads to the t:connect web application do not take place in real time and should not be relied upon by healthcare providers or caregivers for remote patient monitoring. Standard carrier data rates may apply.
Tandem Diabetes Care, the Tandem logo, Control-IQ and t:slim X2 are either registered trademarks or trademarks of Tandem Diabetes Care, Inc. in the United States and/or other countries.
Important Safety Information for Tandem t:slim X2 insulin pump: RX ONLY. The t:slim X2 insulin pump with Control-IQ technology is indicated for patients with Type 1 diabetes, 6 years and older.
BOXED WARNING: Control-IQ technology should not be used by people under age 6, or who use less than 10 units of insulin/day, or who weigh less than 55 lbs. For full safety information, visit tandemdiabetes.com/safetyinfo.
t:connect Mobile App: The t:connect mobile app is intended to be a secondary display for compatible Tandem Diabetes Care insulin pumps and is capable of wirelessly uploading pump data it receives into the t:connect web application. The t:connect mobile app is not intended to control an insulin pump and is not intended to be a replacement for the information displayed on your insulin pump. Dosing decisions should not be made based on the secondary display device. The user should follow instructions on the continuous glucose monitoring system and insulin pump. This secondary display device is not intended to replace self-monitoring practices as advised by a physician.